Refund policy

RETURN AND REFUND POLICY

We want you to be pleased with your purchase from Aisha Fashion World. This policy applies to eligible ready-to-wear garments and accessories purchased through our online store.

ELIGIBLE RETURNS

Eligible ready-to-wear items and accessories may be returned within 14 days of delivery.

To qualify for a return, the item must be:

• Unworn, unused and unaltered
• In its original condition and packaging
• Returned with all original labels and tags attached
• Free from marks, perfume, make-up, damage or signs of wear
• Accompanied by a receipt or proof of purchase

Please contact us at aishaahmed@aishafashionworldbridal.com before returning an item. Items sent back without first requesting a return may not be accepted.

RETURN POSTAGE

Customers are responsible for arranging and paying for return postage unless the item supplied is faulty, damaged, incorrect or materially different from its description.

We recommend using a tracked and insured delivery service. Aisha Fashion World is not responsible for returned items lost or damaged in transit.

CUSTOM-MADE AND PERSONALISED BRIDAL ORDERS

A cancellation or refund may be requested before the design mood board has been issued and before tailoring, fabric sourcing or production has begun.

Once the mood board has been issued, the design process has commenced. The order then becomes non-refundable, and changes to the agreed design will not be accepted unless approved by Aisha Fashion World. Any approved additional changes may incur an extra charge.

Custom-made, made-to-measure, personalised or specially altered garments cannot be returned for a change of mind.

ALTERATIONS, TAILORING AND RESTYLING

Alteration, tailoring and restyling services are non-refundable once measurements have been taken, materials have been purchased or work has begun.

This applies to home-service appointments in Qatar and appointments at our Kenya location.

Customers are responsible for providing accurate information and attending agreed fittings. If there is a concern with completed work, please contact us promptly so we can assess it and, where appropriate, arrange a reasonable correction.

WEDDING-DRESS RENTALS

Wedding-dress rentals are not eligible for the standard 14-day merchandise return process.

The selected gown, rental dates, fitting arrangements, rental charge, reservation payment, security deposit, collection or delivery arrangements, cleaning responsibilities, damage charges and return deadline will be confirmed before the booking is completed.

Once a gown and rental date have been reserved, the booking or reservation payment is non-refundable. If Aisha Fashion World cannot provide the confirmed gown or agreed rental service, we will offer a suitable alternative or refund the relevant payment.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order promptly after delivery. Contact us immediately if an item is defective or damaged, if you receive the wrong item, or if it is materially different from its description.

Please provide your order number and clear photographs or video showing the problem. We will assess the issue and arrange an appropriate repair, replacement or refund where applicable.

FINAL-SALE ITEMS

The following are not eligible for change-of-mind returns:

• Custom-made, made-to-measure or personalised garments
• Garments altered at the customer’s request
• Alteration, tailoring and restyling services once work has begun
• Wedding-dress rentals and confirmed rental reservations
• Gift cards
• Items clearly identified as final sale

Sale or final-sale status does not remove any rights that apply where an item is faulty, damaged, incorrect or materially different from its description.

REFUNDS

We will notify you after receiving and inspecting an eligible return.

If approved, the refund will be made to the original payment method. Original delivery charges and return-postage costs are not normally refundable unless the item was faulty, damaged, incorrect or materially different from its description.

Your bank or payment provider may require additional time to process and display the refund.

CANCELLATIONS

Eligible standard online orders may be cancelled through Shopify within the cancellation period shown at checkout, provided the order has not already been fulfilled or dispatched.

For assistance after that period, contact us immediately. We cannot guarantee cancellation once preparation or fulfilment has begun.

LEGAL RIGHTS

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country or region.

CONTACT US

For return, refund, cancellation, alteration or rental enquiries, contact:

Aisha Fashion World
Email: aishaahmed@aishafashionworldbridal.com