Shipping policy
SHIPPING AND DELIVERY POLICY
Aisha Fashion World serves customers in Kenya, Qatar and selected international destinations. Available delivery methods, charges and estimated delivery times depend on the product, destination and service required.
ORDER PROCESSING
Ready-to-wear orders are normally prepared for dispatch within 1–3 working days after payment has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next working day.
Custom-made, personalised, made-to-measure and pre-order garments require additional production time. The estimated production and delivery schedule will be agreed with the customer before work begins.
KENYA DELIVERY
Delivery within Kenya is available to eligible locations. The available delivery method and charge will be displayed at checkout or confirmed with the customer before dispatch.
Customers may also be able to collect an order from our Kenya location by prior arrangement. Please wait for confirmation that your order is ready before travelling to collect it.
QATAR SERVICES AND DELIVERY
Selected wedding-dress rentals, alterations, tailoring and restyling services remain available in Qatar by appointment.
Home-service appointments, fittings, collection and delivery arrangements are confirmed individually according to the customer’s location, the service required and availability.
Rental gowns and alteration services do not qualify for standard worldwide shipping. Please contact us before making payment so that availability, appointments, travel charges and service arrangements can be confirmed.
INTERNATIONAL SHIPPING
International shipping is available to selected destinations for eligible ready-to-wear products and accessories.
Shipping charges and estimated delivery times are shown at checkout where available. If a destination or suitable delivery method is not shown, please contact us before placing your order.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes, customs charges or clearance fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility. Customs procedures may also cause delays outside our control.
DELIVERY ESTIMATES
Delivery dates are estimates and are not guaranteed. Delays may occur because of customs processing, public holidays, weather, courier disruption, regional events or other circumstances outside our reasonable control.
TRACKING
Where tracking is available, the tracking details will be sent after dispatch. Please allow time for the courier’s tracking system to update.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, telephone number and contact information.
Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been prepared or dispatched. Additional delivery charges arising from an incorrect or incomplete address may be charged to the customer.
LOST, DELAYED OR DAMAGED ORDERS
If your parcel is substantially delayed, arrives damaged or appears to be lost, contact us promptly with your order number and supporting photographs where relevant. We will review the matter and assist with the courier investigation.
Please retain the item and all original packaging while the issue is being assessed.
CONTACT
For shipping, delivery, collection or appointment enquiries, contact:
Aisha Fashion World
Email: aishaahmed@aishafashionworldbridal.com
